General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to wait restocking of the backordered item or if you would prefer for us to process a refund.
Shipping Policy
Purchases are shipped from our warehouse in Zirakpur, Punjab by courier.
We do request you to bear with us in the case of slight delays.
Transit Time Domestically: In general, domestic shipments are in transit for 2 – 15 days
Transit time internationally: Generally, orders shipped internationally are in transit for 5 – 25 days.
Dispatch Time: Orders are usually dispatched within 2 business days of payment of order. Our warehouse operates on Monday – Saturday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
Change of Delivery Address: For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
Delivery Time Exceeded: If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
TRACKING NOTIFICATIONS: Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
Order Deliveries Will Be Made Between
10:00 AM – 6:00 PM Monday – Saturday. Excluding public holidays.
Goods will need to be signed for upon delivery. If you cannot be there to sign for your delivery please suggest an alternative i.e. a family member, colleague, neighbor, etc. However, the brand takes no responsibility for goods signed by an alternative person.
Trade Bunches is not responsible for damage after delivery.
For all claims for shortages or damages must be reported to our mailing address or phone numbers within 48 hours of the day of delivery.
Shipping and handling rates may vary based on product, packaging, size, volume, type and other considerations. The shipping and handling charges are given at the time of check out and consumers will know about this before making payments.
The brand will only be responsible for compliance with export and customs laws of the country where the products are being shipped from. The consignee must ensure compliance with import and customs laws of the country they are having the products shipped to.
The number of products ordered by the customer may exceed the total number permissible by their country for clearance upon arrival. In this regard, the customer must consider these limits placed by their country while ordering products from the brand.
The brand will fulfill all international orders from its end. However, the consignee will be responsible for the entry of the products to the country they have chosen to have the products shipped to and for compliance with all applicable laws pertaining to the same, including without limitation, payment of Customs Duty Charge / Import Duty / VAT / Other applicable government taxes on arrival in the destination country.
In the event and for any reason whatsoever, an order does not get cleared by customs in the destination country, the brand may, at its sole and absolute discretion, consider a refund of the customer’s order amount after deducting the shipping costs, return duty charges and any other charges incurred by the brand while processing the order and having the products shipped to the customer.
Please confirm that your order and the products therein are in compliance with and the delivery permissible under the laws of your country.
Out of Stock Items
We apologize for the inconvenience this may cause. If your item is out of stock, we will contact you within 2 business days to discuss how you would like the order to be handled. The brand does not back order, that is, we do not accept orders which we cannot fulfill immediately.